Premier Client Services Representative

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world.

Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics, and the convergence between brick-and-mortar and online payments. Further information is available at

Key Responsibilities

• Manage a list of clients ensuring consistent and pro-active communication.
• Build ongoing relationships with clients, providing superior customer service and support.
• Work in a fast-paced, team-oriented environment to achieve business goals.
• Achieve targeted performance objectives with a positive attitude.
• Support, educate, and train clients on new product offerings.
• Develop a trusted advisor relationship with client contacts and create a service plan to meet client expectations.
• Address customer needs and maintain loyalty by acting as a liaison between billing, customer service, technical support, and other internal teams to resolve issues promptly.
• Stay engaged with customers to deepen relationships and identify new opportunities through regular proactive communication.
• Alert management of unusual, at-risk situations or escalations.
• Ensure overall client retention and uphold quality service standards.
• Retrieve and analyze iWorkflow tickets to ensure client concerns are addressed and satisfaction is achieved promptly.
• Deliver consistent and superior account management.
• Maintain constant communication with assigned clients.
• Keep up to date on industry trends and management practices.
• Perform other responsibilities as assigned by the iPayment, Inc. management team.

Required Skills

• Excellent analytical and problem-solving skills, with a technical aptitude.
• Positive attitude, energetic approach, and self-motivation.
• Excellent communication and interpersonal skills.
• High-performance orientation with a “Raise the bar” mentality.
• Well organized with attention to detail.

Experience and Education

• 3 - 5 years of experience in a business office environment.
• Associate or Bachelor’s Degree preferred.
• Experience in customer service, communication, or sales roles.
• Ability to work effectively with professionals of varying technical proficiency.
• Proficient to advanced skills in Microsoft Office and Windows-based applications.
• Experience in customer relations within a call center and financial services environment.
• Account management experience is a plus.
• Knowledge of relevant programs and internal company policies.
• Proven achievement in a diverse organizational environment.
• Demonstrated career progression across roles and organizations.

Equal Employment Opportunity

Paysafe is an equal opportunity employer and prohibits discrimination based on ethnicity, religion, age, sex, national origin, disability, sexual orientation, gender identity or expression, or other protected characteristics. We are committed to providing reasonable adjustments during the recruitment process. Please contact us if needed.