Maintenance Dispatcher

Overview

Administrative support work operating radios, telephones and related communications equipment to receive and transmit information, messages and emergency calls, and to dispatch personnel and equipment to work sites in accordance with established procedures. This entrance level class is a stand-alone class.

Probation: 6 months

Open Requirements: Two (2) years of experience in dispatching personnel and/or equipment in a construction and/or building maintenance environment.

Promotional Requirements: NA

Licensing/Certification/Registration: NA

• Knowledge of radio dispatching
• Knowledge of departmental/divisional policies and procedures associated with work assigned
• Knowledge of Jacksonville geographic area and general location of all schools and administrative buildings
• Knowledge of school and work center numbering system
• Knowledge of construction trades and associated terminology
• Strong skills in operating two-way radios and related communications equipment
• Strong oral, written, and interpersonal communication skills
• Strong skills in word processing and database software
• Strong addition, subtraction, multiplication, and division skills
• Ability to analyze requests/complaints and determine response priority and maintenance craft(s) required
• Ability to perform multiple tasks at the same time
• Ability to exercise good judgment under stressful conditions
• Ability to read, comprehend and apply job-related materials such as procedures and policies
• Ability to maintain records and reports
• Ability to establish and maintain effective working relationships.