Processing Assistant

Position Summary

Working in a high volume, multi‑tasked, goal oriented, team environment, this position is responsible for handling US Assure’s internal, external and electronic mail, providing processing information and handling basic business processing and compliance functions, while providing quality service and elite customer satisfaction. This position is also partially responsible for answering and routing incoming calls on a multi-line phone while greeting and directing visitors/guests to their applicable party.

While maintaining productivity and quality standards, provide support services and related follow‑up to all service‑related departments within the organization to include, but not limited to the following:

• Indexing incoming work items in OnBase for various departments including the Large Commercial Underwriters
• Handling internal/external/electronic mail functions to include prepping, scanning and processing various mail tasks daily
• Cover the shipping/mail area when needed
• Processing compliance related tasks
• Cover Reception area as needed which includes:
• Answer and route incoming calls within established time frame when covering that role
• Serve as first point of contact when greeting visitors/guests
• Supply security badges to visitors and existing employees, when applicable
• Maintain neat and orderly appearance in lobby
• Handle administrative requests from Executive office and provide support to Operations and all other departments, as needed
• Utilize company systems and guidelines to process all transactions while maintaining production and quality standards, to include but not limited to, processing and mail related functions and posting notices
• Handle processing requests based on learned skill sets and troubleshoot processing related problems
• Work in partnership with stakeholders and US Assure’s corporate vision and mission
• Ensure all problems, processing and inquiries are handled efficiently within established time frames
• Participate in knowledge transfer within team

• Basic knowledge of all mailroom machinery (i.e. letter‑opener, postal machines, scanning equipment)
• Basic knowledge of accepted business software to include mainframe systems and Internet
• Solid understanding of customer service principles
• Basic knowledge of multi‑line phone system
• Ability to accurately type 35 WPMs

• Managing Work - Prioritizes, makes preparations, schedules, leverages resources, stays focused.
• Adaptability - Tries to understand change, approaches change or newness positively, adjusts behavior.
• Continuous Learning - Targets learning needs, seeks learning activities, maximizes learning, applies knowledge or skill, and takes risks in learning.
• Communication - Organizes the communication, maintains audience attention, adjusts to the audience, ensures understanding, adheres to accepted conventions, and comprehends communication from others.
• Customer Focus - Seeks to understand customers, educates customers, builds collaborative relationships, takes action to meet customer needs and concerns, and sets up customer feedback systems.
• Technical/Professional Knowledge and Skills - Possesses educational knowledge and skills necessary to perform duties.
• Handling Pressure - Maintains focus, maintains relationships, and copes effectively.
• Work Standards - Sets standards for excellence, ensures high quality, takes responsibility, and encourages others to take responsibility.

We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities.

This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting,…