Premier Client Services Representative Job Jacksonville area,Florida USA,Customer Service/HelpDesk

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world.

Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics, and the convergence between brick-and-mortar and online payments. Further information is available at

Key Responsibilities

Manages a list of clients ensuring consistent and pro-active communication.

Builds ongoing relationships with client professionals, providing superior customer service and support.

Works in a fast-paced, team-oriented environment to achieve business goals.

Accomplishes targeted performance objectives with a positive and can-do attitude.

Supports, educates, and trains clients with new product offerings.

Develops a trusted advisor relationship with client contacts and builds a service plan to meet client expectations.

Meets customer needs and maintains loyalty by acting as a liaison between billing, customer service, technical support, and other internal departments to resolve issues promptly.

Engages with customers regularly to deepen relationships and identify new opportunities through proactive communication.

Alerts management of unusual, at-risk situations or escalations.

Responsible for overall client retention and maintaining quality service standards.

Retrieves and analyzes iWorkflow tickets to ensure client concerns are addressed and satisfaction is achieved professionally and timely.

Develops and delivers consistent and superior account management.

Ensures overall satisfaction of assigned accounts.

Maintains constant communication with clients.

Keeps up to date with industry and management trends, demonstrating a strong willingness to learn.

Performs all other responsibilities assigned by the iPayment, Inc. management team.

Required Skills

Excellent analytical and problem-solving skills, with technical aptitude.
Positive attitude, energetic approach, and self-motivation.
Excellent communication and interpersonal skills.
High-performance orientation; a "Raise the bar" mentality, striving for continuous improvement.
Well organized with attention to detail.

Experience and Education

3 - 5 years in a business office environment.
Associate or Bachelor’s Degree preferred.
Experience in customer service, communication, or sales roles.
Ability to work effectively with professionals of varying technical proficiency.
Proficient to advanced skills in Microsoft Office and Windows applications.
Prior customer relations experience in call centers and financial services environments.
Account management experience is a plus.
Extensive knowledge of relevant programs.
Understanding of company and department roles, policies, procedures, and functions.
Proven achievement in diverse organizational settings.

Equal Employment Opportunity

Paysafe is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination based on ethnicity, religion, age, sex, national origin, disability, sexual orientation, gender identity or expression, or any other protected characteristic. We welcome reasonable adjustments to support applicants and employees. Please contact us if needed.

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language