Account Specialist IV- Mortgage- Bilingual English & Spanish

Account Specialist IV – Mortgage;
Bilingual English & Spanish Required

JPMorgan Chase

Embark on a rewarding and challenging career as an Account Specialist IV with our dynamic team. You will have the opportunity to make a significant impact by supporting process improvements, key initiatives, and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities will be refined to increase agility and versatility, helping you reach your full potential.

• Serve as the primary contact for customers and approved third parties during the customer life event process; including investors, attorneys, trustees, and courts.
• Respond to customer inquiries regarding mortgage servicing transactions and be responsible for inbound and outbound calls to solve delinquency.
• Help the customer through loss mitigation options and explain Chase and investor-specific documentation requirements.
• Assist customers with understanding the documentation required to get transactions processed and decisioned; review and perfect all documents provided by customer to ensure the file is complete and accurate.
• Communicate decisions from Underwriting/QA—including assumption, successor-in-interest, retention, and liquidation options—and discuss next steps while monitoring customer adherence and completion of the transaction after the decision.
• Keep the customer apprised throughout the process by maintaining close communication with internal partners, including Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, and Service Member Civil Relief Act (SCRA) processors.

• Knowledge of FDCPA, TCPA, and TILA.
• Proficiency in building and maintaining positive client relationships with demonstrated excellent verbal and written communication skills.
• Proven ability to actively listen and proactively provide appropriate solutions, along with highly effective organization and time‑management skills.
• Ability to work collaboratively across functional teams to enhance the customer experience and identify opportunities to streamline processes.
• Detail‑oriented, organized, and capable of multi‑tasking while following policies, procedures, and regulatory requirements.
• Ability to quickly absorb complex information, apply it appropriately to customer needs, and know when to escalate items while working well under pressure.
• High School diploma.

• 3+ years’ experience in Home Lending, including Assumptions, Customer Service, Loss Mitigation, Underwriting, Foreclosure, Bankruptcy, and/or Loan Originations.
• 1+ years’ experience in a high‑volume sales or customer contact center.
• College degree.

Chase is a leading financial services firm helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package, including base salary, commission‑based pay and discretionary incentive compensation. Benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices, mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans