Call Center Service Representative II
Listed on 2026-01-01
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Customer Service/HelpDesk
HelpDesk/Support, Bilingual
Call Center Service Representative II - Jacksonville, FL
Become part of First Florida Credit Union, one of the fastest growing credit unions, recognized as one of the 100 Best Companies to Work for in Florida. Employees create a culture that enables the organization to fulfill its mission of being a thriving credit union.
Role: Assist members and potential members with phone requests, explain services, respond to problems, and direct calls to appropriate areas.
- Assist members and potential members with telephone requests; answer questions about products and services and resolve problems within authority; refer issues beyond authority to supervisor with recommendations.
- Identify cross-sell opportunities and offer products and services to members.
- Maintain member account information on computer system; ensure records are accurate and required reports prepared.
- Assist other departments as needed.
Experience and skills required: One to three years of similar or related experience. Excellent communication skills and ability to analyze member/customer needs. Friendly and professional demeanor.
Education: High School Diploma or Equivalent
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Banking
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