Customer Service Representative – Front Desk; Jacksonville​/St. Johns, FL

Overview

We are searching for another member to add to our close-knit team of individuals in Customer Service in Jacksonville/St. Johns, FL. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs.

We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued.

Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group.

All clients need to be handled with care, so we are looking for those individuals with great customer service skills.

Your responsibilities will include:

• Answering phone calls/collecting payments
• Maintaining customer database and input of information into computer
• Effectively collaborating across departments to ensure all internal and external customer needs are met.
• Working with Customers professionally on all inquiries
• Building strong working relationships with customers

Required Qualifications /

Skills:

• Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task
• Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers
• Obsessive focus on timelines, deliverables and client satisfaction
• Enthusiastic about learning new skills and software systems
• Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat.

The position is primarily work in the office and the candidate would be based in Jacksonville/St. Johns, FL with a Tuesday to Saturday schedule.

• Health insurance
• Paid time off
• 401K
• Bonus Pay
• Holiday Pay

Hours are:

Tuesday – Saturday: 10:00 AM to 6:00 PM

$22.00 - $25.00 / Hour