Bilingual Medical Customer Service Representatives

Job Title: Bilingual Medical Customer Service Representative

Location: Southside Jacksonville, FL (Onsite)

Industry: Healthcare

Employment Type: Full-Time

Vaco is hiring Bilingual Medical Customer Service Representatives for a medical company in Jacksonville. If you have strong communication skills and enjoy helping patients and healthcare providers, this could be a great opportunity for you.

As a Bilingual Medical Customer Service Representative, you will provide support to patients, doctors, and medical facilities by handling inquiries, processing orders, resolving billing and payment issues, and ensuring exceptional service.

• Provide customer support via phone, email, or instant message for inbound and outbound inquiries
• Troubleshoot customer issues, identify root causes, and use available resources to resolve problems
• Follow escalation protocols for unresolved issues and ensure proper follow‑up
• Track and document support requests while maintaining accurate records
• Update and maintain accurate customer information
• Meet performance standards, including quality, schedule adherence, and average handle time
• May provide guidance and mentoring to less experienced team members

• Strong customer service skills with a focus on customer satisfaction
• Bilingual, preferably Spanish and English
• Excellent verbal and written communication skills
• Intermediate computer skills
• Strong interpersonal skills and ability to work effectively with others
• Ability to work both independently and as part of a team

$35,360 annually ($17 per hour) + quarterly and annual performance bonuses.

With that said, your salary range may be $35,360 annually ($17 per hour). You may also be eligible for discretionary bonuses and may participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.