On-Site Service Representative-Jacksonville, FL

Work Location:

8450 Philips Highway, Jacksonville, FL 32257

About Grainger: W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award‑winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

In the High‑Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, offers customers access to more than 14 million products, and offers more than 24 million products. For more information, visit Grainger.

This position is Part Time hourly. The anticipated base pay compensation range for this position is between $43,900 and $53,800 annually.

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full‑time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

For additional information and details regarding Grainger’s benefits, please click on the link below:
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local Keep Stock team in driving inventory management (Keep Stock) execution and customer service excellence by assisting in the pre‑implementation and implementation process for new Keep Stock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

• Perform machine break/ fix activities for different machines at the customer’s site.
• Implement territory work relating to customer inventory projects.
• Perform data collection at the customer’s site. Ensure accurate information is collected to help direct the Keep Stock implementation process.
• Perform implementation responsibilities for new customers or new services.
• Assist customers with staging, labeling and organizing product at a customer site.
• Complete product relocation and discontinuation process.
• Will cover PTO and will have route based responsibilities and activities when needed.
• Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience.

• 3 years’ experience in customer service or warehouse environment.
• High School diploma or equivalent.
• Technical skills and experience solving problems.
• Ability to lift 25 to 60 lbs and/ or work in difficult positions.
• Managed several projects simultaneously.
• Have and maintain a valid driver’s license in State of residence.
• Must carry required levels of automobile insurance.

• Medical, dental, vision, and life insurance plans.
• Generous paid time off (PTO) and 6 company holidays per year.
• Automatic 6% 401(k) company contribution each pay period.
• Employee discounts, parental…