Customer Service Associate Senior-Consumer

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* Key Skills
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Job Description As a Team Coach (Voice) at FIS, you will be responsible for providing customer support via phone, email, or instant message. Your main duties will include serving as the primary contact for inbound customer issues, resolving consumer inquiries about FIS products and services, and troubleshooting customer problems efficiently. In case of technical issues, you will escalate them to the appropriate department and follow up on escalated problems to ensure a timely resolution.

Additionally, you will track and document inbound support requests, update customer information accurately, and meet job standards such as quality, schedule adherence, and average handle time. You may also provide guidance and mentoring to less experienced Customer Service Associates - Consumer as needed.

Key Responsibilities:

- Provide customer support by phone, email, or instant message
- Serve as the primary contact for inbound customer issues
- Resolve consumer inquiries about FIS products and services
- Troubleshoot customer problems and escalate technical issues when necessary
- Track and document inbound support requests
- Update customer information accurately
- Meet job standards such as quality, schedule adherence, and average handle time
- Provide guidance and mentoring to less experienced Customer Service Associates - Consumer Qualifications

Required:

- Knowledge of the company's products, services, and business operations
- Excellent customer service skills
- Strong verbal and written communication skills
- Proficiency in computer navigation and operation
- Effective people skills and ability to work in a team environment

About FIS:

With a 50-year history in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. Headquartered in Jacksonville, Florida, FIS has over 53,000 employees worldwide serving more than 20,000 clients in over 130 countries. FIS processes billions of transactions annually, moving over $9 trillion globally. As a Fortune 500 company and a member of the Standard & Poor's 500 Index, FIS offers a multifaceted job with high responsibility, professional education, personal development opportunities, competitive salary and benefits, and various career development resources.

FIS is committed to protecting the privacy and security of personal information processed to provide services to clients.

Please note that FIS primarily follows a direct sourcing model for recruitment and does not accept resumes from recruitment agencies not on the preferred supplier list. As a Team Coach (Voice) at FIS, you will be responsible for providing customer support via phone, email, or instant message. Your main duties will include serving as the primary contact for inbound customer issues, resolving consumer inquiries about FIS products and services, and troubleshooting customer problems efficiently.

In case of technical issues, you will escalate them to the appropriate department and follow up on escalated problems to ensure a timely resolution.

Additionally, you will track and document inbound support requests, update customer information accurately, and meet job standards such as quality, schedule adherence, and average handle time. You may also provide guidance and mentoring to less experienced Customer Service Associates - Consumer as needed.

Key Responsibilities:

- Provide customer support by phone, email, or instant message
- Serve as the primary contact for inbound customer issues
- Resolve consumer inquiries about FIS products and services
- Troubleshoot customer problems and escalate technical issues when necessary
- Track and document inbound support requests
- Update customer information accurately
- Meet job standards such as quality, schedule adherence, and average handle time
- Provide guidance and mentoring to less experienced Customer Service Associates - Consumer Qualifications

Required:

- Knowledge of the company's products, services, and business operations
- Excellent customer service skills
- Strong verbal and written communication skills
- Proficiency in computer navigation and operation
- Effective people skills and ability to work in a team environment

About FIS:

With a 50-year history in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. Headquartered in Jacksonville, Florida, FIS has over 53,000 employees worldwide serving more than 20,000 clients in over 130 countries. FIS processes billions of transactions annually, moving over $9 trillion globally. As a Fortune 500 company and a member of the Standard & Poor's 500 Index, FIS offers a multifaceted job with high responsibility, professional education, personal development opportunities, competitive salary and benefits, and various career development resources.

FIS is committed to protecting the privacy and security of personal information processed to provide services to…