Customer Service Representative

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Location: Jacksonville, FL 32256 (On-site)

Start Date: January 25, 2026

Training &

Schedule:

• Mandatory Training: 3 weeks on-site, Mon–Fri, 8:00 AM–5:00 PM (Includes classroom, shadowing, and nesting)
• Post-training shifts (must be open to all):
  • 7:00 AM–4:00 PM (Mon–Fri)
  • 9:00 AM–6:00 PM (Mon–Fri)
  • 4x10s: 7:00 AM–6:00 PM (day off varies)

• Handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing
• Conduct outbound calls (auto-dialer) to remind borrowers of payments – not collections
• Provide website assistance, process payoffs, and refer eligible customers for refinancing
• Escalate calls appropriately and meet performance metrics
• Use internal servicing software and contribute feedback to improve the platform

• 1+ years of call center experience OR Finance/Banking/Mortgage background
• High school diploma or equivalent
• Strong reliability and attendance
• Bilingual in Spanish but nice to have
• No job hopping or large employment gaps

• Career growth: internal promotions encouraged
• Up to $500/month based on attendance and call metrics
• Leadership development culture
• Opportunity to shape a new mortgage servicing product launching in 2026
• Modern contact center environment
• Full benefits available (medical, dental, vision, 401k, disability, life insurance, HSA, PTO, etc.)

The pay range for this position is $19.00 - $19.00/hr.

Eligible benefits may include:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long-term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

This is a Contract to Hire position based out of Jacksonville, FL.

This position is anticipated to close on Jan 9, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. Our company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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