Customer Support Supervisor: Lead, Coach & Elevate Service
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Mac Papers + Packaging is seeking a Customer Support Specialist Supervisor to coordinate the day-to-day operations of the Customer Service Department, ensuring service levels and quality. You will supervise a team of Customer Support Specialists and provide guidance, coaching, and performance feedback.
Responsibilities include monitoring KPIs, handling escalated issues, collaborating across departments, and driving process improvements to deliver world-class service to customers and the sales
Step into the Customer Support Supervisor:
Lead, Coach & Elevate Service role at Mac Papers and Packaging in Jacksonville, FL, United States and grow with us.
All applications are reviewed carefully by our team.
The position is based in Jacksonville, FL, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 55.000 - 75.000.
We aim to respond to suitable candidates as soon as possible.
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