Customer Support Team Lead & Quality Coach
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Technical Support, Customer Service Rep
Mac Papers + Packaging in Jacksonville, FL is seeking a Supervisor, Customer Support, to lead the day-to-day operations of the Customer Service Department and oversee the workload, quality, and KPIs.
You will coach a team of Customer Support Specialists and Account Managers, conduct reviews, handle escalations, partner with HR on performance actions, and drive process improvements to deliver world-class service.
The Customer Support Team Lead & Quality Coach position in the Management & Operations, Sales field is open for applications.
Learn more about the Customer Support Team Lead & Quality Coach role in the description above.
We appreciate your interest in this position.
Join Macenvelopes and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Customer Support Team Lead & Quality Coach role at Macenvelopes, based in Jacksonville, FL, United States.
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