Front Desk, Customer Service​/HelpDesk

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JOB DESCRIPTION: FRONT DESK ASSOCIATE

Title: Front Desk Associate (a.k.a. Director of First Impressions)
Reports To: Front Desk Supervisor or General Manager
Location: Bravoz Entertainment Center

About the Role:
Love meeting new people? Thrive on making someone’s day? As a Front Desk Associate at Bravoz, you’re the friendly face that sets the stage for a guest’s entire visit. Sell them the fun. Answer their questions. Make check-in a breeze. And do it all with a big Bravoz smile.

What You’ll Be Doing:

• Be the welcome wagon:
  Greet every guest with genuine excitement.
• Sell the fun:
  Recommend passes, season memberships, parties, and cool add-ons.
• Make it easy:
  Help with waivers, check-ins, and party bookings.
• Handle payments like a pro:
  Cash, cards—keep it accurate and smooth.
• Be the info guru:
  Know all the attractions, prices, policies, and promos.
• Answer the phone like a rockstar:
  Friendly, clear, and helpful every time.
• Keep it looking good:
  Tidy, stocked, and guest-ready.
• Solve problems on the fly (with help from your team when needed).
• Spread the Bravoz spirit everywhere you go.

Who You Are:

• At least 16 years old (or meet local age requirements).
• Super friendly and approachable.
• Great communicator—both in person and on the phone.
• Detail-oriented when handling cash and bookings.
• Enjoys working in a busy, lively environment.
• Previous customer service or cash-handling experience is a plus (but we’ll train the right person!).
• Able to work weekends, evenings, and holidays.

What You’ll Gain:

• A dynamic, people-focused role.
• Sales and customer service skills you’ll use forever.
• A fun team that knows how to celebrate every day.
• The chance to help guests create memories they’ll never forget.