Customer Service Representative

Description

We are looking for a bilingual Spanish Speaking, Customer Service Representative to support customers in Jacksonville, Florida through a Contract assignment which is fully on-site. In this role, you will handle high-volume phone interactions in both English and Spanish, assist with order-related questions, and provide attentive service that creates a positive customer experience. This opportunity is well suited for someone who communicates clearly, stays organized in a fast-paced environment, and is confident managing both inbound and outbound calls.

Responsibilities:

- Ability to work in our Jacksonville, Florida offices on the southside

- Respond to customer inquiries by phone in English and Spanish, delivering courteous and efficient support during each interaction.

- Assist customers with placing, updating, and confirming orders while ensuring information is entered accurately into company systems.

- Manage a steady flow of inbound calls and complete outbound follow-up calls to resolve questions, provide updates, or gather needed details.

- Address service concerns professionally, identify appropriate solutions, and escalate more complex issues when necessary.

- Maintain detailed and accurate records of conversations, order activity, and customer requests for documentation purposes.

- Support call center operations by meeting service expectations for responsiveness, quality, and professionalism.

- Help customers navigate order-related processes, policies, and account questions with clear explanations and timely assistance.

Requirements

- Fluency in both Spanish and English with the ability to communicate clearly and professionally in a customer-facing setting.

- Able to work fully, on-site in Jacksonville, Florida through the duration of the role in office

- Prior experience in a customer service or call center environment handling a high volume of phone interactions.

- Working knowledge of order entry processes and strong attention to detail when entering or updating customer information.

- Ability to manage both inbound and outbound calls while maintaining accuracy and a positive service approach.

- Strong listening, problem-solving, and interpersonal skills for resolving customer concerns effectively.

- Comfort using computer systems and multitasking across screens, notes, and customer records during live calls.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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