Customer Service Representative Jacksonville, FL | Robert Half

Bilingual Spanish Speaking Customer Service Representative

We are looking for a bilingual Spanish Speaking Customer Service Representative to support customers in Jacksonville, Florida through a Contract assignment which is fully on-site. In this role, you will handle high-volume phone interactions in both English and Spanish, assist with order-related questions, and provide attentive service that creates a positive customer experience. This opportunity is well suited for someone who communicates clearly, stays organized in a fast-paced environment, and is confident managing both inbound and outbound calls.

Responsibilities:

• Ability to work in our Jacksonville, Florida offices on the southside

• Respond to customer inquiries by phone in English and Spanish, delivering courteous and efficient support during each interaction.

• Assist customers with placing, updating, and confirming orders while ensuring information is entered accurately into company systems.

• Manage a steady flow of inbound calls and complete outbound follow-up calls to resolve questions, provide updates, or gather needed details.

• Address service concerns professionally, identify appropriate solutions, and escalate more complex issues when necessary.

• Maintain detailed and accurate records of conversations, order activity, and customer requests for documentation purposes.

• Support call center operations by meeting service expectations for responsiveness, quality, and professionalism.

• Help customers navigate order-related processes, policies, and account questions with clear explanations and timely assistance.