Finnish Speaking Client Support Specialist

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Client Support Specialist. This role is perfect for individuals who are passionate about delivering exceptional customer service and are ready to assist Finnish-speaking clients with their inquiries in a friendly and effective manner.

• Provide outstanding support to Finnish-speaking clients through multiple communication channels, including phone, email, and live chat.
• Address customer inquiries related to products, services, and account issues with professionalism and empathy.
• Troubleshoot customer concerns and deliver timely and efficient solutions to enhance customer satisfaction.
• Document all client interactions accurately in the CRM system for effective follow-up.
• Collaborate with team members to maintain high standards of service and improve overall client experience.
• Identify areas for process improvement and actively contribute to discussions to enhance customer support.
• Stay updated on product information to provide relevant and accurate details to clients.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer support or a similar role is an asset.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities focused on customer satisfaction.
• Able to manage multiple tasks efficiently in a dynamic environment.
• Familiarity with CRM systems and general computer skills.
• Enthusiastic and committed to providing outstanding customer service.