French Speaking Automotive Customer Advisor

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an exciting opening for a French Speaking Automotive Customer Advisor. This role is perfect for individuals who are passionate about the automotive industry and are committed to providing exceptional customer service to French-speaking clients.

• Deliver outstanding customer support to French-speaking customers through live chat, email, and phone communications.
• Assist customers with inquiries related to automotive products, services, and technical support.
• Educate customers on product features and benefits to enhance their overall experience.
• Gather customer feedback and insights to improve service quality and product offerings.
• Collaborate with internal teams to efficiently resolve customer issues and enhance satisfaction.
• Stay informed about automotive industry trends and new product releases to provide accurate information to customers.
• Maintain thorough records of customer interactions in the CRM system for effective tracking and reporting.

• Fluency in French and English, both written and spoken.
• Previous experience in customer service, ideally within the automotive industry.
• Strong interest in automotive products and familiarity with industry terminology.
• Exceptional communication skills and a passion for customer service.
• Proficiency in customer service software and Microsoft Office applications.
• Excellent problem-solving skills and a capacity to work in a dynamic environment.
• Willingness to work flexible hours, including evenings and weekends as needed.