Concierge

Location:

Remote

Tile Bar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a service-driven professional to join our dynamic team. In this role, you will play a vital part in our growth trajectory.

We are seeking an enthusiastic and service-driven individual to join Tile Bar as a remote Concierge. This Customer Service & Sales Support role is a vital partner to our Sales Representatives, helping deliver a seamless client experience across our showrooms. You will serve as a remote point of contact for clients and showroom teams, providing customer service, product information, order coordination, and administrative support by phone, email, and virtual communication tools.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Create a warm, welcoming, and professional first impression over the phone, by email, and through virtual client interactions.
• Coordinate showroom appointments and connect clients with the appropriate sales representative based on their project needs.
• Promptly respond to client inquiries, provide timely updates, and follow through on open requests to ensure a positive and solution-oriented experience.

• Assist sales representatives remotely with sample requests, quoting, order placement, tracking, and returns.
• Maintain detailed records of customer interactions in the CRM system to ensure seamless account management.

• Develop and maintain a strong understanding of Tile Bar’s product offerings, systems, and services to provide accurate and expert information in support of the client’s needs and inquiries.

• Work closely with showroom staff and internal teams through phone, email, and virtual collaboration tools to uphold brand standards and exceed client expectations.
• Collaborate across departments to ensure efficient order processing and timely delivery.
• Coordinate client handoffs and follow-up tasks with showroom teams, ensuring clear communication and continuity of service.

• Represent Tile Bar with professionalism and positivity, embodying our values, vision, and dedication to exceptional service.
• Contribute to our friendly, knowledgeable, and service-driven culture.

The requirements listed below are representative of the qualifications necessary to perform the job.

• 2–3 years of relevant customer service or sales support experience.
• 2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries preferred.
• Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.

• Proficiency in CRM systems (required).
• Strong time management skills with the ability to multitask across multiple projects.
• Excellent interpersonal, de-escalation, and problem-solving skills.
• Ability to work independently in a remote environment while collaborating effectively with team members across departments.

• Availability to work assigned customer service hours, including weekends and evenings as needed to support showroom operations.
• Reliable internet access and a quiet, dedicated workspace suitable for handling client calls and confidential customer information.
• Ability to remain responsive during scheduled working hours, attend virtual team meetings, and manage priorities…