Customer Service Rep
Listed on 2026-11-01
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Management
Harbor Global Inc. is seeking a Customer Service Rep to join our team in Jacksonville, FL. This is a full-time position with a salary range of $50,000 - $65,284. The role involves handling customer inquiries, resolving issues, and providing exceptional service.
As a Customer Service Rep, you will assist customers with their questions and concerns, process orders and payments, and maintain accurate records. You will also provide product information and support, and follow up on customer feedback to improve our services.
You will work in a collaborative environment with our sales and marketing teams in Jacksonville, FL. Our office is located in a bustling area with easy access to public transportation and dining options.
The salary for this position is $50,000 - $65,284, and we offer a comprehensive benefits package including health insurance, retirement plans, and paid time off.
To be successful in this role, you should have excellent communication skills, a customer-centric approach, and experience in customer service. A high school diploma or equivalent is required, and previous experience in a customer service role is preferred.
Provide exceptional customer service to our international clients, ensuring their needs are met and exceeded
Handle customer inquiries, complaints, and requests via phone, email, and chat, offering timely and effective solutions
Assist with order processing and tracking, ensuring accurate and up-to-date information is provided to customers
Collaborate with our sales and logistics teams to resolve customer issues and improve our services
Maintain accurate records of customer interactions and update our CRM system
Stay updated with industry trends and best practices in customer service to continuously improve our processes
High school diploma or equivalent
Previous experience in customer service, retail, or a similar role Excellent written and verbal communication skills
Strong problem-solving and multitasking abilities
Ability to work well under pressure and meet tight deadlines
Familiarity with international trade and shipping processes is a plus
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