Consumer Protection Specialist

The Consumer Protection Specialist is part of the Admin Team and is responsible for supporting the company’s customer-facing departments by handling current Consumer Protection Group (CPG) functions, including but not limited to Debt Validation requests, California Consumer Privacy Act (CCPA) inquires, deceased customer notifications, Military Lending Act (MLA)/ Service member Civil Relief Act (SCRA) reviews, and written cease and desist notifications. This role involves reviewing and updating different POS systems, as well as providing timely and accurate responses by the applicable deadline.

Proficiency in using POS systems, maintaining organized records, and accurately entering data into the appropriate locations is essential.

The Consumer Protection Specialist is part of the Admin Team and is responsible for supporting the company’s customer-facing departments by handling current Consumer Protection Group (CPG) functions, including but not limited to Debt Validation requests, California Consumer Privacy Act (CCPA) inquires, deceased customer notifications, Military Lending Act (MLA)/ Service member Civil Relief Act (SCRA) reviews, and written cease and desist notifications. This role involves reviewing and updating different POS systems, as well as providing timely and accurate responses by the applicable deadline.

Proficiency in using POS systems, maintaining organized records, and accurately entering data into the appropriate locations is essential.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity,  protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• PTO that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!
• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

• Thoroughly review and accurately respond to CCPA requests by the designated due dates.
• Systematically locate, analyze, and update customer information in POS systems and SharePoint ensuring accuracy for each action.
• Acquire proficiency in using specified POS systems (Unitas, Invictus, AIMS, CITO, etc.) for effective research.
• Accurately update customer accounts upon receipt of an acceptable document for deceased accounts.
• Actively collaborate with relevant departments, fostering a cohesive approach to resolving and responding to consumer requests.
• Review and remediate any accounts that are identified as being covered by MLA and/or SCRA.
• Prioritize…