Customer Service Claims Representative

Job Description

Job description:

ARW Home is seeking Case Managers to join our claims team. In this role, you'll handle inbound calls related to First Notice of Loss and claim status updates, serving as a key point of contact for our customers throughout their claims journey.

The Claims Department is open Monday - Friday 8am to 6pm. A schedule will be assigned for a 40 hour work week based on the business needs:

Compensation: $20.00 per hour

Responsibilities:

• Providing the highest level of service to our customers.
• Explaining contract coverage and claim decisions.
• Taking inbound calls and recording First Notice of Loss and Claims Status Updates.
• Retain and build customer loyalty by providing a professional, courteous, and a positive experience to each customer.
• Questions and investigates discrepancies on repairs and related costs
• Provide accurate and relevant information as it pertains to the customer's claim inquiries.
• Demonstrate superior verbal and written communication skills
• Effectively show active and empathic listening during challenging customer calls.
• Collect and document the details of each call in our systems.
• Follow all related procedures through the life cycle of the claim.
• Adhere to the Key Performance Indicators that will capture your success.
• Effectively collaborate and communicate well with customers, vendors, teammates, and all employees throughout the organization.

Qualifications to be successful:

• At least 6 months Call Center or Customer Service experience is a must.
• Strong written and oral English communication skills.
• Talent for multitasking as you will be typing while talking to customers.
• Must type at least 30 wpm at 90% accuracy
• Proficient with computers, strong keying skills. (Excel, Word, Power Point, Outlook)
• Ability for problem-solving and handling objections,
• Attention to detail.
• Able to maintain a positive attitude.
• Claims experience a big plus.