Customer Service Representative

Job Type: Full-Time

Schedule:

Monday–Friday | Day Shift | No Weekends

Fine Art Handcrafted Lighting is an American manufacturer of luxury handcrafted lighting with more than 80 years of history. Our products are specified by interior designers, architects, builders, and hospitality clients throughout the United States and in more than 70 countries.

• Process customer orders and returns (RMA) accurately using ERP/order entry software.
• Respond to customer inquiries by phone and email.
• Provide order status, pricing, lead times, and product information.
• Coordinate with production, shipping, and sales to ensure timely deliveries.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and documentation.
• Work closely with designers, distributors, and sales representatives.
• Deliver an exceptional customer experience from order placement through delivery.

• 2+ years of customer service, order entry, inside sales support, experience.
• Manufacturing experience is a plus but not required.
• Strong communication, organization, and problem-solving skills.
• Experience with ERP systems is preferred.
• High school diploma required; college coursework or associate degree is a plus.
• Benefits include:
• 401(k) with company matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Cancer Insurance
• Critical Illness Insurance
• Hospital Insurance
• Accident Insurance
• Vacation
• Referral program
• Employee Discount
• Supportive, team-oriented work environment

Unlike a typical customer service position, you'll work with premium architectural lighting projects, collaborate with talented professionals, and become part of a company known for craftsmanship, innovation, and exceptional customer service.