Client Support Specialist IR Job Jacksonville area,Florida USA,Customer Service/HelpDesk

Job Description & How to Apply Below

Responsibilities

Respond to client inquiries through email, phone, chat, and other communication channels
Provide accurate and timely information based on client needs and company procedures
Assist clients with questions, requests, account-related issues, and service concerns
Troubleshoot problems and provide effective solutions in a professional manner
Follow up with clients to ensure their requests have been properly resolved
Escalate complex or sensitive issues to the appropriate internal team
Maintain accurate records of client interactions, requests, and resolutions
Monitor open requests and ensure timely follow-up and resolution
Identify recurring client concerns and communicate feedback to internal teams
Collaborate with different departments to resolve client issues efficiently
Maintain a professional, responsive, and client-focused approach in all interactions
Follow company policies, procedures, and service standards

Requirements

Previous experience in client support, customer service, customer support, account management, or a similar role
Strong communication and interpersonal skills
Ability to work independently and collaborate effectively with internal teams
Ability to manage multiple client requests while maintaining service quality
Strong organizational and time-management skills
Reliable internet connection and a suitable setup for remote work
Professional, proactive, and client-oriented attitude
English proficiency is required if the position involves supporting English-speaking clients