Training Specialist

• Permanent, full-time field-based role with competitive remuneration, benefits, and tools of trade provided, including a company car, laptop, and iPad
• Full training provided: this role would suit a passionate, motivated, customer-focused individual who enjoys building strong relationships, supporting customers and working collaboratively, with an interest in agriculture and contributing to business growth.
• Career growth: build your expertise in dairy technology, strengthen your industry knowledge and grow your career in an innovative and evolving agricultural sector.
• Location: Territory to be discussed within the greater Waikato area. Living location flexible within the Upper North Island.

As a Training Specialist, you will play a key role in supporting customer success for our company’s Animal Health Technology Solutions across New Zealand. You’ll deliver high-quality customer onboarding, training, and ongoing support to help customers confidently adopt and use our technology solutions.

Working closely with customers, the company’s Animal Health team, dealers, and business partners, you’ll help build user capability, support product adoption, coordinate issue resolution, and contribute to a strong end-to-end customer experience.

• Deliver onboarding, training, and refresher sessions for end users of our company’s Animal Health technology solutions
• Assess customer training needs and tailor delivery to customer capability, operational context, and product use
• Support customers to build confidence and capability in using hardware, software, and related systems
• Help ensure customers receive the training and support required to achieve value from our company’s Animal Health technology solutions throughout the customer lifecycle

• Provide first-line product support and troubleshooting for customer queries relating to hardware, firmware, and software
• Identify, document, and help coordinate resolution of customer issues with relevant our company’s Animal Health colleagues, dealers, or business partners
• Maintain accurate records of customer issues, actions, owners, and follow-up requirements
• Assist with minor equipment repairs, updates, and system improvements where appropriate

• Deliver product training and upskilling for new and existing our company Animal Health employees and business partners to maintain strong product knowledge
• Support the development, review, and maintenance of training materials, user guides, and related documentation
• Help ensure customers, staff, and business partners are informed of relevant software improvements, new releases, and new features

• Travel extensively across the territory to work directly with customers and support successful product adoption
• Support sales and customer support teams throughout the sales process, onboarding, and ongoing customer engagement
  
  Contribute to awareness and promotion of company’s Animal Health technology solutions through customer meetings, demonstrations, field days, conferences, and industry events
• Assist with sales presentations and dealer support activities where appropriate
• Support customer engagement through approved communication channels, including user community platforms

• Agricultural, dairy, or farming experience is highly desirable
• Experience delivering training, onboarding, coaching, or user education in a customer-facing environment
• Strong verbal and written communication skills
• Confidence facilitating training for individuals and groups of customers or industry stakeholders
• Abili…