Customer Success & Support Leader; Fintech
Listed on 2026-11-07
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Novo is seeking a Senior Manager, Customer Support & Success to own critical 1:1 customer touchpoints, from escalations to proactive customer success motions. This player-coach role leads a small team with autonomy and a long‑term vision for the function, shaping how Novo supports entrepreneurs and SMBs.
You will partner across Enablement, Product and Engineering to define standards, improve workflows, and land customer-centric initiatives.
We would love to welcome a new Customer Success & Support Leader (Fintech) to our team in United States.
We are currently recruiting a Customer Success & Support Leader (Fintech) for our team in United States.
This is an excellent opportunity to take on the Customer Success & Support Leader (Fintech) role at Novo.
As a Customer Success & Support Leader (Fintech), you will play an important part at Novo in United States.
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