Assistant Dispatch Controller

Supports the efficient operation by ensuring the timely and accurate processing of work orders through the work order management system. This position serves as a critical link in maintaining daily operational continuity by providing reliable information and coordinating service requests necessary for the effective delivery of facilities and operational services.

• 1. Provides operational support to Facilities and Campus Support (FAC) departments by responding promptly to emergencies and urgent service requests, ensuring work is initiated and completed efficiently.
• 2. Reviews and closes completed work orders to verify that contracted and in-house services have been delivered and that customer needs have been addressed satisfactorily.
• 3. Serves as a communication liaison between customers and FAC staff by relaying information via phone, email, and other communication channels to facilitate the timely completion of work orders.
• 4. Delivers exceptional customer service by interacting with customers to gather, verify, and clarify information necessary for the accurate processing and completion of work orders.
• 5. Maintains regular on-site attendance as required for this full-time position to support daily operations and customer service needs.
• 6. Distributes work orders to external vendors for service delivery and processing.
• 7. Receives completed work order documentation from external vendors, verifies completion, and updates or closes work orders within the work order management system.
• 8. Participates in job-related meetings, training sessions, and other business activities, either in person or through virtual platforms such as Zoom.
• 9. Coordinates with building managers and technicians to ensure a clear understanding of operational issues, support effective problem resolution, and maintain a high level of customer satisfaction.
• 10. Schedules Passenger Vans and Executive Vehicles.
• 11. Performs other related duties and responsibilities as assigned.

Note:

This is a full-time position that requires working from the office

• 1. Intermediate knowledge of MS Excel, Word and Outlook.
• 2. 10 Key or numeric data entry skills.
• 3. Ability to handle a high volume of transactions.
• 5. Effective communications skills, verbal and written.
• 6. Ability to remain calm and take decisive action during emergencies. Ability to communicate effectively with others.
• 7. Ability to work cooperatively with colleagues and supervisory staff at all levels.

• 1. May be exposed to prolonged periods of sitting and/or standing in performance of job duties.
• 2. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.

High School Diploma or Equivalent

One (1) year experience working as a dispatcher, phone operator, data entry or related experience.