Ticketing Services Representative - Event

Position Summary The Ticketing Services Representative – EV delivers exceptional customer service by selling and processing tickets for Broward Center and managed venues with opportunities to work during events at Box Office windows and/or in the Customer Care Center. The position provides accurate ticketing, venue, and event information, resolves routine customer inquiries, maintains accurate patron records, and supports efficient ticketing operations while representing the organization in a professional manner.

This job is primarily located at Aventura Arts & Cultural Center.

Essential Functions Sell, exchange, and process event tickets using computerized ticketing systems at Box Office windows and/or through Customer Care Center phone lines.

Provide accurate information regarding performances, venues, ticket policies, seating, parking, accessibility, and other patron inquiries.

Create and maintain accurate customer accounts, contact memo information, communication logs, and ticketing records.

Distribute will-call tickets and assist patrons with accessing and using digital tickets.

Respond to website and other customer inquiries promptly or route them to the appropriate team member.

Resolve routine customer service issues and escalate complex matters to a lead or supervisor.

Participate in required meetings, training, and departmental communications.

Maintain confidentiality of customer and organizational information and comply with ticketing procedures.

Perform other duties as assigned.

Core Competencies Customer Focus – Delivers responsive, courteous service that creates a positive experience.

Teamwork – Collaborates effectively to achieve departmental and organizational goals.

Accountability – Takes ownership of work, follows through on commitments, and demonstrates sound judgment.

Knowledge and Abilities Maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, holidays, and events, as needed.

Communicate effectively in English, both verbally and in writing; bilingual Spanish preferred.

Travel to managed venues within Broward County and North Miami as scheduled.

Operate ticketing, phone, and point-of-sale systems while accurately entering data.

Manage multiple priorities in a fast-paced environment while maintaining professionalism.

Demonstrate strong customer service, interpersonal, and problem-solving skills.

Exercise sound judgment, discretion, and confidentiality.

Knowledge of Ticketmaster, Archtics, Account Manager, or similar ticketing platforms preferred.

Supervisory Responsibilitiesn/aDesired

Education and Experience High School or High School equivalent