Emergency Response Customer Service Representative

We are seeking customer service agents to be part of ITCON Services 2026 Emergency Response Contact Center Team.

• This is a short-term seasonal position.
• This position is remote.
• Candidate must be a citizen of the United States.

• Managing a high volume of incoming calls
• Identifying and resolving customer issues accurately and efficiently
• Providing high quality response to customer inquiries and needs
• Building sustainable relationships with customers through professional communication
• Providing accurate, timely, and complete information by using the right methods and tools
• Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
• Keeping detailed records of customer interactions, processing customer accounts, and filing documents
• Following communication procedures, guidelines, and policies

• The agent will provide public support to people needing guidance on who to contact to resolve their situation.
• The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume.

• 1-year or more customer support experience or experience as a client service representative
• English speaking proficiency (Spanish bilingual is a plus)
• Strong communications skills, including phone communications and active listening.
• Familiarity with CRM systems and practices
• Strong research and problem-solving skills
• Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files
• Demonstrated ability to handle sensitive and confidential situations.
• Ability to handle crisis situations and deal with difficult inquirers.
• High School Diploma or GED