Customer Support Executive; Night Shift Job Jacksonville area,Florida USA,Customer Service/HelpDesk

Job Description & How to Apply Below

Position: Customer Support Executive (Night Shift)
Role & responsibilities

Handle customer inquiries through phone calls, emails, and live chat.

Provide accurate information regarding company services.

Resolve customer complaints, queries, and service-related issues.

Maintain professional communication with customers.

Record and update customer information in the CRM system.

Follow up with customers to ensure timely resolution of their concerns.

Escalate complex issues to the concerned department or supervisor.

Coordinate with internal teams to ensure effective customer service.

Maintain customer records and prepare daily support reports.

Achieve assigned performance targets and maintain customer satisfaction.

Ensure timely responses to customer requests during night shifts.

Follow company policies, procedures, and quality standards.

Preferred candidate profile

Freshers and experienced candidates are welcome.

Good verbal and written communication skills in English.

Basic computer knowledge and proficiency in MS Office.

Customer-focused attitude with good listening skills.

Strong problem-solving and interpersonal skills.

Ability to handle customer queries and complaints patiently.

Willingness to work in night shifts.

Ability to work independently and as part of a team.

Positive attitude, punctuality, and professional behaviour.

Basic knowledge of CRM software or customer support tools will be an added advantage.

Candidates with international customer support experience will be preferred.