Customer Service Call Partner

We are seeking fluent English speakers to take part in short, recorded customer-service phone calls with a matched partner. In this role, you will play either a customer calling in with a problem or a customer support agent helping them, following a short scenario card for each 3-minute call. Your recordings will directly support the development of next-generation AI systems—helping them better understand real customer-service conversations, turn-taking, clarifying questions, and how people spell out names, numbers and order codes.

• Role-Play Calls:
  Take part in short, recorded customer-service calls of about 3 minutes with a matched partner, as either the Customer or the Customer Support agent.
• Scenario Cards:
  Read your private scenario card before each call and follow its checklist, speaking naturally in your own words rather than reading it aloud.
• Natural Interaction:
  Listen actively, take turns naturally, ask clarifying questions and confirm details such as names, order numbers and reference codes.
• Staying in Role:
  Stay in character for the whole call and keep the conversation on the scenario until it reaches a natural close.
• Audio Quality:
  Join from a quiet room with a working microphone and a stable internet connection, and follow the call guidelines.

• Compensation: $20 per recorded hour
• Work Arrangement: 100% remote with full scheduling flexibility
• Incentives:
  
  Additional performance-based incentives may be available
• Flexibility:
  Choose when and how much you work

$20/hr

Workbolt is an AI-training platform from Ocular AI (Y Combinator W24, San Francisco).

Talent-network roles are open applications for future projects.