Customer Service Representative

Description

We are looking for a fully-on-site bilingual Spanish-speaking Customer Service Representative to support customer interactions in our Jacksonville, Florida offices. This Contract position is ideal for someone who communicates clearly, handles a high volume of calls effectively, and delivers dependable service across each customer touchpoint. The role focuses on assisting customers by phone, processing requests accurately, and helping maintain a smooth and responsive service experience.

Responsibilities:

- Ability to work Monday
- Friday in our Jacksonville, Florida offices

- Handle incoming customer calls in both English and Spanish, providing courteous and efficient support.

- Make outbound calls as needed to follow up on customer questions, service needs, or order-related matters.

- Enter orders and update customer information with accuracy while maintaining detailed records.

- Resolve routine service issues by identifying customer needs and offering appropriate solutions.

- Respond to inquiries about products, services, account details, and order status in a timely manner.

- Maintain a detail-oriented and customer-focused approach while managing multiple interactions throughout the day.

- Support call center operations by documenting conversations clearly and escalating complex concerns when necessary.

Requirements

- Ability to work Monday
- Friday in our Jacksonville, Florida offices

- Fluency in both Spanish and English, with strong verbal communication skills in each language.

- Prior experience in a customer service or call center environment.

- Ability to manage inbound and outbound phone interactions professionally and efficiently.

- Experience with order entry and accurate data input.

- Strong listening, problem-solving, and interpersonal skills.

- Comfortable using computer systems to document calls and update customer records.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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