Customer Service Representative, Bilingual; Spanish

Support patients and healthcare providers on a mission-driven platform that improves access and affordability in medical billing. This bilingual role serves as a trusted point of contact for patients navigating payment plans, blending empathetic customer service with structured problem-solving in a remote-first environment.

• Deliver empathetic, accurate service in both English and Spanish across inbound and outbound calls and emails
• Resolve account questions, billing issues, and payment plan enquiries while guiding patients through digital payment options
• Conduct outbound conversations to support patients with overdue accounts and payment plan enrollment
• Partner with provider organisations to resolve issues tied to patient payment arrangements
• Identify process improvement opportunities and surface ideas that enhance the patient experience

• Three or more years of customer service experience, ideally in healthcare, financial services, or payment plan servicing
• Fluent written and verbal Spanish and English
• Strong independent problem-solving skills with minimal supervision required
• Comfortable working remotely with reliable connectivity and a self-directed approach
• Adaptability to evolving tools, processes, and schedules within a fast-paced startup environment
• Experience collaborating effectively across cross-functional teams

• Background in healthcare or fintech environments
• Familiarity with payment servicing platforms or CRM tools

• Fixed schedule of 9:30 AM to 6:00 PM Eastern Time
• Remote work setup with flexible arrangements that support modern work-life balance
• Competitive pay, employer-paid healthcare coverage, and stock options
• Early-stage, high-growth environment with strong peer learning opportunities and visible impact on patient outcomes