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Senior Conversational Designer
Job in
Jacksonville, Duval County, Florida, 32099, USA
Listed on 2026-10-30
Listing for:
HireTalent
Full Time
position Listed on 2026-10-30
Job specializations:
-
Design & Architecture
UI/UX Design, AI Business & Operations
Job Description & How to Apply Below
Senior Conversational Designer – Dialogflow CX | Remote
Are you passionate about conversational AI, customer experience, and designing smarter digital interactions?
Client is looking for a Senior Conversational Designer to help transform chatbot and voice experiences through Google Cloud and next-generation AI.
What You'll Do:
- Lead conversational experience design and support migration to Google Dialogflow CX / Conversational Agents
. - Design complex NLU-driven conversation flows
, reusable components, and scalable design systems. - Identify opportunities to improve chatbot, IVR, and conversational experiences across customer journeys.
- Analyze user interactions, conduct research, identify pain points, and drive continuous improvements.
- Partner with Product, Engineering, Data, Operations, and Design teams to define KPIs and conversational strategy.
What You'll Bring:
- 5+ years of experience in design strategy, product design, or conversational UX
. - Hands-on experience with Dialogflow CX / Conversational Agents and chatbot/voicebot design.
- Experience with AWS Lex/Connect, Genesys Cloud
, or similar conversational platforms. - Knowledge of LLMs, Gemini, Vertex AI
, Python-based language analysis, or conversational analytics is a plus. - Healthcare or Medicare customer experience and accessibility experience is highly valued.
Ready to design the future of conversational AI?
Position Requirements
10+ Years
work experience
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