Trainer, Customer Success

Butler/Tillisaresults-drivenmarketingagencyofferingdeeplycollaborativeclientexperiences,proprietary technology,andworld-class partnerships.

AtButler/Till,wetakeimmenseprideinourindependent,women-ownedandledstatus,ourunwaveringcommitmenttoapurpose-driven approach,andouruniquestructureasa
100% employee-owned company(ESOP).

The Trainer, Customer Success is a high- impact position focused on turning performance data into practical learning. The role designs and delivers hands-on workshops and coaching that improve campaign results, enhance the client experience, and increase pipeline conversion through close partnership with Marketing, Sales, and Client Success.

Thisroleisdesignedforindividualswithexperiencebuildinglearningpaths,onboardingnewemployees,measuring impact,andenablingteamgrowththroughtraining.

Morearchitectthanpresenter,the Trainerownstheonboardingandenablementsystemendtoend—buildingandcontinuallyimprovingit,sequencingliveandasynchronouslearning,coordinatingSMEsandteamleads,creatingassessmentsandjobaids,managinglearningresources,andidentifyingownershipandcurriculumgaps.

The Trainer builds the skills, confidence, and consistent behaviors of the Client Success team across digital marketing, customer service, and consultative sales. They design and deliver role-specific onboarding programs, facilitate ongoing capability building in SEO, paid search, and social/content, and coach client-facing teams to speak credibly about strategy, performance, and next-best actions—accelerating ramp time and increasing client satisfaction.

Key Responsibilities:

• Curate and govern the learning library—recordings, job aids, workshops, assessments, system guides, call examples, and source-of-truth locations—maintaining versioned documentation with clear owners and last-updated dates, and partnering with account, channel, and subject-matter owners to refresh outdated content (e.g., training decks, talk tracks, phone scenarios).
• Design learning materials:
  Prepare training manuals, e-learning modules, assessments, job aids, system guides, and other instructional resources.
• Facilitate workshops:
  
  Leadinteractivesessionsthatpromoteknowlegeretentionandpracticalapplication.
• Evaluate effectiveness:
  
  Use feedback,assessments,andperformancemetricstomeasuretrainingimpactandmakeimprovements.
• Stay up to date on industry trends, adult learning principles, and new training-delivery technologies; leverage AI and emerging technologies to improve learning design, content development, and operational efficiency while maintaining accountability for accuracy, relevance, learner experience, and business outcomes.
• Own,build,andcontinuallyimprovetheonboardingsystem:sequenceliveandasynchronouslearning,coordinateSMEsandteamleads,andidentifyownershipandcurriculumgapstoensureclarity,accountability,andprogresstracking.

Key Responsibilities:

• Collaboratewithteammemberstoenhancetheoveralltrainingstrategyandimplementnewtrainingtechnologies.

Key Responsibilities:

• Develop and deliver continuing professional development:
  Create engaging in-person and virtual training programs on topics such as leadership, compliance, technical skills, and soft skills.
• Incorporate program-specificonboardingtouchpointsafterinitialonboardingsessions.
• Partner with Talent, Learning and Development, Client Success leadership, team leads, subject-matter experts, systems owners, and operational stakeholders to align learning priorities, assign content ownership, secure resources, and support sustainable delivery—speaking each function’s language (e.g., account management, Paid Search, Hub Spot) to embed learning in teams’ real workflows.
• Partner with Client Success leadership to…