Training Analyst

About Poshmark Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury.

As a Staff Training Analyst on Poshmark’s Operations team, you’ll design, develop, and facilitate the onboarding and training programs that prepare our team members to succeed. Working closely with training and operations leaders, you’ll identify training needs and build training plans for both new hires and tenured team members. You’ll quickly become an expert in all things Poshmark, and you’ll bring your learning and development expertise to help grow the skills of the broader training team.

The ideal candidate has hands‑on experience both developing training materials and facilitating them.

• You’re a critical thinker with strong attention to detail
• You take pride in producing consistent, high-quality work
• You’re highly organized
• You communicate clearly and effectively, both in writing and verbally
• You can present complex information to a variety of audiences
• You adapt quickly to change and shifting priorities
• You approach challenges with a solutions-driven mindset
• You thrive both working independently and collaborating with a team

• Independently create and develop training materials, retention exercises, and learning activities
• Partner with stakeholders and subject matter experts (SMEs) to build training programs and calendars, and clearly communicate training expectations to trainees
• Help new hires get up to speed on the business and successfully complete onboarding
• Facilitate training workshops and activities across the department, including ongoing training as team members advance in their roles
• Create a supportive learning environment by offering timely feedback and modeling a growth-oriented coaching approach
• Track trainee progress using lesson completion data, assessments, and report cards, and clearly document training outcomes and observations
• Regularly evaluate training programs and materials against business and process changes, using performance data to identify gaps before they turn into a backlog of training needs
• Stay current on support process updates and common areas of confusion surfaced through audit and QA to inform new and updated training content
• Recommend training improvements based on QA scores, feedback, and observations from training sessions
• Keep managers and leads informed on training progress, outcomes, and individual trainee performance
• Review training materials in development and p