Contractor

Employee Support Contractor

Market Source is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, andestablishinga rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

The Employee Support Contractor is responsible forsupportingthe employee experience and ongoing lifecycle management. Providingtimelyand exceptional customer service to our employees. Responsible for data entry of employee records with an overall focus on data collection and data integrity.

Supports the employee with a primary focus on customer service whilerepresentingprofessionalism within all relationships.

Essential Job Functions:

• Deliver excellent customer service experience to employees

• Enter all new hire information to employee record in HRM system ensuring accuracy

• Process data entry updates of personal data, and job data changes

• Process terminations according to state specific requirements to ensure compliance

• Serve as primary contact for employee issues, and resolve payroll and policy issues with a goal of ensuring customer satisfaction andtimelyresolution

• Partner with HR, Payroll and Operations Leadership to resolve employee issues

• Use Salesforce case management tool for supporting employee phone and email inquires

Required Knowledge,Skillsand Abilities:

• Ability to engage employees andestablishrelationships.

• Ability to work as part of a team and contribute to the success of a group.

• Ability to work in a changing environment and adapt to the needs of the business.

• Excellent communication and relationship building skills

• Ability to prioritize, organize, problem solve, meet deadlines and goals

• Thorough knowledge of business policies and human resource practices

• Excellent written/oral communication and interpersonal skills

• Ability to build strong partnerships with all internal customers

• Integrity and ability tomaintainconfidentiality and personal credibility

• Action and detail oriented; able to prioritize while handling multiple tasks

• Quick and strong decision-making skills

Job Requirements:

• 2 + years’ experience in a customer service-related position

• Associates degree or two years of applicable experience in customer service

• Bachelor'sdegree in Human Resources, Business, and Accounting preferred

• Strong work ethic, personal integrity and character, positive attitude

• Work in-office in Jacksonville, FL with theoptionto be remote on Friday

Market Source is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call  or email

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• H…