Finnish Speaking In-Game Support Analyst

Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Finnish Speaking In-Game Support Analyst. This role is perfect for individuals who are both passionate about gaming and committed to delivering excellent customer support. As an In-Game Support Analyst, you will assist Finnish-speaking players by resolving their inquiries and ensuring they have a fantastic gaming experience.

• Provide real-time support to Finnish-speaking players via in-game chat, email, and community platforms.
• Identify and troubleshoot a range of in-game issues, aiding players with technical challenges related to gameplay and accounts.
• Document and manage player issues in the support ticketing system, ensuring effective follow-up and resolution.
• Communicate clearly with players to explain game mechanics, features, and any updates for better understanding.
• Collaborate with the development team to share player feedback and highlight recurring issues.
• Stay updated on the latest game releases, features, and industry trends to offer knowledgeable support.
• Contribute to the continuous improvement of support processes to enhance player satisfaction.

Requirements

• Fluency in Finnish and English, with excellent verbal and written communication skills.
• Previous experience in customer support, particularly in the gaming industry, is strongly preferred.
• Strong troubleshooting and analytical skills to effectively assist players with various technical issues.
• A genuine passion for gaming, with good knowledge of game mechanics and community dynamics.
• Willingness to work flexible hours, including evenings and weekends, to accommodate player needs.
• Familiarity with customer support systems and ticketing tools is a plus.
• A positive, empathetic attitude and a commitment to delivering exceptional player support.

Benefits