Loan Officer, Retail

Our Retail Loan Officer functions as a Consumer Direct inside sales mortgage originator and advises customers on all their mortgage options. Responsible for guiding customers through the mortgage process whether purchasing a new home or refinancing their current home. Perform all duties in accordance with the company’s policies and procedures, and all US state and federal laws and regulations. The target pay range for this position is $125,000 - $300,000 annually.

• Prospect, connect, and build rapport with customers by making outbound calls to company‑sourced leads and taking inbound calls from customer inquiries, Customer Service agent transfers, and third‑party transfers.
• Guide customers to the best mortgage products available by listening to the customer needs, answering questions, and collecting all documents necessary to close a mortgage loan.
• Follow up with customers to ensure we are providing a high level of best‑in‑class service.
• Adhere to all phone, email and SMS disclosure requirements when interacting with customers.
• Partner with all respective business partners to ensure an expedient and seamless process of file flow.
• Maintain resilience, determination, and adaptability to the changes in the mortgage industry and our customers’ needs.
• Maintain adherence to all applicable laws and regulations regarding mortgage lending.
• Perform other duties as assigned.

• Knowledge of FHA, FNMA, FHLMC, VA, and USDA products.
• Knowledge of purchase and refinance transactions.
• Knowledge of Carrington’s underwriting guidelines and investor requirements or ability to learn quickly.
• Knowledge of Carrington’s loan origination system or ability to learn quickly.
• Industry specific software knowledge preferred, e.g. Lead management systems (Leads 360), DU, LP, Appraisal Management Software.
• Proficient at or capable of learning all mortgage origination software and technologies.
• Passionate about serving current Carrington Mortgage customers.
• Excellent communication, listening and interpersonal skills.
• Strong attention to detail.

Carrington Mortgage Services‑Retail Lending is part of The Carrington Companies. We offer a wide variety of home purchase and refinance products for government and conventional loan programs, specializing in underserved programs for borrowers with less than perfect credit and low down payment. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:

• Full array of mortgage programs.
• Paperless loan file flow and process.
• Aggressive marketing support including brochures, social media, and CRM.
• Aggressive underwriting: we manual underwrite over 80% of our files.
• Warm exclusive leads.
• Ability to originate nationally.
• Competitive compensation plan, including a base plus commission.

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket).
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about the foundation, visit carringtoncf.org.

• Entry level

• Full‑time

• Finance and Sales