Fraud Investigator

Fraud Investigator – Nymbus

Join to apply for the Fraud Investigator role at Nymbus
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We are a remote‑first company. This role, like most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations.

The Fraud Investigator protects the financial assets, operational integrity, and reputation of our clients by leading advanced investigations into complex and high‑impact fraud cases across multiple payment channels and products. This role involves proactively identifying suspicious patterns and anomalies through review of transactional data, case alerts, and non‑alert‑based referrals from internal and external sources.

The Investigator performs in‑depth case analysis, connects cross‑channel and cross‑client fraud activity, and determines the root cause of fraudulent behavior. They work directly with clients to present investigative findings, provide recommendations for risk mitigation, and ensure timely resolution of escalated cases, including preparation of comprehensive reports, tracking key trends, and recommending targeted process enhancements. Collaboration is essential: the Fraud Investigator partners with internal operations teams, external client contacts, and third‑party fraud detection platforms to resolve cases efficiently and in compliance with regulatory standards.

• Lead end‑to‑end investigations into complex and high‑impact fraud cases, ensuring timely and thorough resolution.
• Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies.
• Develop and maintain detailed fraud reports for clients, highlighting findings, trends, and recommended actions.
• Collaborate with internal operational and support teams to ensure accurate documentation, escalation, and resolution of fraud incidents.
• Work with clients to provide investigative updates, final case reports, and recommended preventive measures.
• Conduct in‑depth reviews of customer claims involving debit card, credit card, ACH, P2P, bill payments, and other payment channels with a focus on complex and recurring cases.
• Identify gaps and recommend procedural enhancements to strengthen fraud prevention measures.
• Draft, update, and maintain fraud investigation procedures and best practices documentation.
• Serve as a subject‑matter expert for escalated fraud inquiries from Fraud Analysts and other team members.
• Track and report investigation metrics for client review.
• Stay current on industry fraud trends, regulatory changes, and compliance requirements to ensure investigative processes remain effective.
• Provide training and mentorship to Fraud Analysts on investigative techniques and case handling.

• Associate’s degree in Business, Criminal Justice, Finance, or a related field (preferred).
• Minimum 5 years of experience in fraud investigation or advanced fraud analysis, preferably in a financial institution or fintech environment.
• Proven track record managing complex investigations from initiation to resolution.
• Strong understanding of fraud detection tools and platforms (e.g., Verafin, Data Visor) and ability to leverage multiple systems for analysis.
• Fraud certification (CFE, CFCI, or equivalent) strongly preferred.
• Expertise in identifying patterns, connecting data points, and recognizing emerging fraud trends.
• Strong understanding of banking operations, payment systems, and relevant regulations.
• Exceptional written and verbal communication skills, including ability to prepare and deliver investigation reports to diverse audiences.
• Proven analytical, research, and problem‑solving skills with a detail‑oriented mindset.
• Ability to work independently on complex assignments while collaborating effectively with cross‑functional teams.
• Proficiency in Microsoft Office and Google applications with strong Excel and data analysis skills.
• Comfortable navigating multiple systems and applications in a fast‑paced, deadline‑driven environment.

• Monday – Friday, 8:00 AM – 5:00 PM EST
• Rotating weekend coverage as scheduled
• Occasional flexibility may be required for urgent investigations or client needs.

• $65,000 – $75,000 Annual Salary
• Annual cash bonus and equity options commensurate with the role level and experience
• 100% fully remote
• Robust 401(k) plan with company match
• Insurance – Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums)
• Flexible paid time off

Ready to join? We invite you to watch this video and learn who we are and how we build and innovate together. Let’s go!