Sr. Plan Manager

Profile Summary

Manages all aspects of specific sponsored plans, maintains and enhances relationships with existing clients, and helps to contribute to increased profitability. Typically works on the larger and/or more complex plans/customers.

• Serves as primary customer contact for specific sponsored plans; handles more complex and sensitive cases
• Resolves service and communication issues through direct contact with sponsors, other customers, and internal functional units (money‑in, money‑out, technical services)
• Participates in relationship management with plan sponsors and customers
• Collaborates with sales, record‑keeping and operations staff to ensure plan alignment
• Contributes to product development and process improvement efforts; promotes all feasible products, services and automation based on client assets
• Directly resolves complex service and communications issues with customers; manages highly sensitive and key at‑risk clients
• Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs
• Supports supervisor in training and mentoring new employees
• Supports plan management 800 number calls as assigned
• Other duties as assigned

• Bachelor’s degree in Business Administration or equivalent
• 5+ years financial services industry experience
• Customer services experience/skills
• Experience with managing highly sensitive and key at‑risk clients
• NASD Series 6 (where required by plan type)
• NASD Series 26 (where required by plan type)

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$60,450 - $100,760 USD

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind:
To help you and your family be well and stay well.

• Health, dental, vision and life insurance plans
• 401(k) savings plan – with generous company matching contributions (up to 6%)
• Voya retirement plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time – 40 hours per calendar year

• Customer focused:
  Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical thinking:
  Thoughtful process of analyzing data and problem solving to reach a well‑reasoned solution.
• Team mentality:
  Partnering effectively to drive our culture and execute on our common goals.
• Business acumen:
  Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning agility:
  Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Not Applicable

Full‑time

Management and Manufacturing

Insurance and Financial Services