Commercial Loan Servicing Specialist; Commercial Real Estate
Listed on 2026-01-01
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Finance & Banking
Loan Servicing, Banking Operations
Commercial Loan Servicing Specialist (Commercial Real Estate)
This position ensures efficient and accurate servicing of Commercial Real Estate loans, minimizing risk by handling items timely and in accordance with bank, investor, and regulatory guidelines.
Key Responsibilities and Duties- Drive the external and internal customer experience, building strong relationships through the efficient and professional handling of loan servicing requests and soliciting customer feedback.
- Use independent discretion and take ownership in problem resolution of customer service issues, working closely with closers, portfolio managers, and other internal teams as necessary.
- Perform system onboarding tasks for the real estate portfolio of loans.
- Complete comprehensive audits of newly booked and modified loans to ensure accurate documentation and loan system data integrity.
- Ensure all trailing documents are obtained and retained in a timely manner.
- Perform cash related activities that may include application of loan payments and principal pay downs, suspense research and resolution, general ledger balancing and ACH maintenance.
- Process disbursements for tax and insurance maintenance.
- Provide support to other unit positions including assisting with loan modifications and construction monitoring disbursements.
- Perform loan servicing duties such as final title policy review, UCC continuations, escrow monitoring and maintenance, insurance policy review, and insurance claim processing. Calculate prepayment premiums and prepare pay‑off quotes in accordance with loan documentation.
- Participate in the timely and accurate completion of internal and external audits.
- Participate in customer‑focused projects to streamline processes and support business initiatives, encouraged to take a leadership role when assigned.
- Comply with all applicable policies and procedures to ensure consistent and efficient servicing while proactively suggesting procedural improvements.
- 3+ years of commercial loan servicing experience.
- 5 years of commercial loan servicing experience.
- Knowledge of commercial real estate loan servicing processes, loan documentation, and regulatory compliance.
- Experience and familiarity with commercial loan documentation.
- Effective time‑management skills, able to prioritize and multi‑task.
- Self‑motivated while being a constructive and dependable team player.
- Excellent customer service skills; ability to interpret customer requirements.
- Strong verbal and written communication skills.
- General loan accounting skills.
- Strong analytical and problem‑solving skills.
- Attention to detail, flexible and adaptable.
- Working knowledge of Microsoft Office Products, including Excel.
- Vocational and/or Technical Education Preferred.
- 3+ Years Required; 5+ Years Preferred.
- Sedentary Work.
- 4IC.
Posting End Date: 1/2/26
Salary Range: $25 - $34
Company OverviewEver Bank, N.A. is a nationwide specialty bank providing high‑value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high‑performing, high‑yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
Noticeto Job Seekers
Ever Bank, N.A. is committed to the well‑being of its associates. That’s why we offer a comprehensive Total Rewards package commensurate with the position and job‑related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences.
Benefits- Medical, dental, vision & HSA/FSA
- 401(k) savings
- Paid holidays & generous PTO
- Additional wellness & voluntary benefits
- Tuition reimbursement
- Commuter Benefits
- Life and Disability Insurance
- Mid‑Senior level
- Full‑time
- Finance and Sales
- Banking
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