Collections Coordinator

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At Coastline, we embody the mindset of "people helping people." Every day, we strive to make meaningful connections and provide financial solutions that transform lives. If you're ready to embark on a journey where your talents are valued, and your potential is encouraged, consider joining us as a Collections Coordinator. We foster a work environment where Excellence, Fun, Unity, and Respect come together.

• Serve as the primary point of contact between Coastline and our outsourced collections firm, fostering effective communication and collaboration to swiftly address collection issues or concerns.
• Review delinquency reports, collection queues, and returned items to determine appropriate collection actions. Maintain a bi‑weekly spreadsheet of problem accounts or accounts requiring monitoring due to past status.
• Contact members in compliance with the FDCPA, setting up and negotiating payment arrangements according to collection policy. Utilize various resources to skip‑trace un‑locatable members.
• Provide guidance and support to branch personnel on collection‑related matters.
• Create and mail letters or other collection correspondence as required. Scan and organize relevant documents into the Synergy system for accessibility and proper record‑keeping.
• Develop, refine, and maintain collection procedures and forms, aligning with industry best practices and regulatory standards.
• Perform file maintenance for charged‑off loans, Visa, or negative accounts, ensuring completeness and accuracy.

• Maintain accurate and complete records of all collection and recovery activity
• Keep the servicing leadership team informed regarding key operating issues affecting the department
• Create and develop procedures and forms for job‑related duties
• Provide a friendly, professional, accurate service and support to all members and staff

• Minimum of two years of collections experience involving direct member contact (not through an auto‑dialer).
• Equivalent experience in a financial institution or credit union is preferred.
• High school diploma or equivalency required.

• Medical, Dental and Vision Insurance
• Paid Time Off
• Paid Holidays (13)
• 401k & Company Match
• Life Insurance, Short‑Term and Long‑Term Disability Insurance
• Incentive Plan
• Discount savings on movie tickets, theme parks and more

The above statements describe the general nature and level of work being performed by the person(s) assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Employees can be asked to do other duties to help fulfill our mission, drive our vision and abide by our core values.

Coastline Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment, without regard to race, creed, ancestry, citizenship, religion, color, gender, gender identity, gender expression, age, national origin, political belief, sexual orientation, genetic information, marital status, disability or any other protected characteristic or status under applicable federal, state and local laws.