Fraud Investigator

• Title Fraud Investigator
• Type Full Time
• Experience 5 Years
• Function Financial Services
• Location Jacksonville, FL, United States
• Company Nymbus

Nymbus provides cloud-based banking technology, digital banking platforms, core banking systems, and operational services that help banks and credit unions launch and scale faster.

The fintech company is hiring a Fraud Investigator who will play a critical role in protecting the financial assets, operational integrity, and reputation of Nymbus clients by leading advanced investigations into complex and high-impact fraud cases across multiple payment channels and products. This role involves the proactive identification of suspicious patterns and anomalies through the review of transactional data, case alerts, and non-alert-based referrals from both internal and external sources.

Perform in-depth case analysis, connect cross-channel and cross-client fraud activity, and determine the root cause of fraudulent behavior.

Work directly with clients to present investigative findings, provide recommendations for risk mitigation, and ensure timely resolution of escalated cases. This includes preparing comprehensive reports, tracking key trends, and recommending targeted process enhancements.

Partners closely with internal operations teams, external client contacts, and third-party fraud detection platforms to resolve cases efficiently and in compliance with regulatory standards. The role also involves drafting and maintaining investigative procedures, mentoring Fraud Analysts, and contributing to the development of enterprise-wide fraud prevention strategies.

• Associate’s Degree in Business, Criminal Justice, Finance, or a related field (preferred)

• Minimum 5 years of experience in fraud investigation or advanced fraud analysis, preferably in a financial institution or fintech environment.
• Proven track record in managing complex investigations from initiation to resolution.

• Fraud certification (CFE, CFCI, or equivalent) strongly preferred

• Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies.
• Collaborate with internal operational and support teams to ensure accurate documentation, escalation, and resolution of fraud incidents.
• Conduct in-depth reviews of customer claims involving Debit card, Credit card, ACH, P2P, Bill Payments, and other payment channels, with a focus on complex and recurring cases.
• Develop and maintain detailed fraud reports for clients, highlighting findings, trends, and recommended actions.
• Draft, update, and maintain fraud investigation procedures and best practices documentation.
• Identify gaps and recommend procedural enhancements to strengthen fraud prevention measures.
• Lead end-to-end investigations into complex and high-impact fraud cases, ensuring timely and thorough resolution.
• Provide training and mentorship to Fraud Analysts on investigative techniques and case handling.
• Serve as a subject matter expert for escalated fraud inquiries from Fraud Analysts and other team members.
• Stay current on industry fraud trends, regulatory changes, and compliance requirements to ensure investigative processes remain effective.
• Track and report investigation metrics for client review.
• Work with clients to provide investigative updates, final case reports, and recommended preventive measures.

• Ability to work independently on complex assignments while collaborating effectively with cross-functional teams.
• Comfortable navigating multiple systems and applications in a fast-paced, deadline-driven environment.
• Exceptional written and verbal communication skills, including the ability to prepare and deliver investigation reports to diverse audiences.
• Expertise in identifying patterns, connecting data points, and recognizing emerging fraud trends.
• Proficient in Microsoft Office and Google applications, with strong Excel and data analysis skills.
• Proven analytical, research, and problem-solving skills, with a detail-oriented mindset.
• Strong understanding of banking operations, payment systems, and relevant regulations.
• Strong understanding of fraud detection tools and platforms (e.g., Verafin, Data Visor) and the ability to leverage multiple systems for analysis.

• Follow strict legal and compliance rules
• Mostly desk-based analytical work
• Review suspicious transactions and records
• Use computers and…