Loan Operations Administrative Assistant

Includes the following, other duties may be assigned;

Daily Operations & Core System Maintenance

• Customer Support: Answers phone calls, resolves operational problems, and answers inquiries relating to loan operations.
• Core Data Review: Reviews daily operational reports to ensure core data entry remains completely accurate.
• Non-Posted Items: Processes daily non-posted loan items efficiently to prevent exceptions.
• System Maintenance: Maintenances loan accounts as requested and updates core rate specs within established bank guidelines.
• Account Reconciliation: Reconciles loan-related general ledger accounts on a scheduled basis.
• Vendor & Premium Payments: Pays billings for lending-related vendors and processes payments for premium insurance products like GAP, Credit Life, and Disability.
• Specialized Transactions: Processes loan charge-offs, recoveries, and participation payments.
• Fees & Interest: Reviews and keys deferred interest and fees into the core banking system when required.
• Secondary Market: Reviews of Secondary Market documentation and processes corresponding Gain on Sale accounting entries.

Compliance, Monitoring & Reporting

• Regulatory Monitoring: Reviews and monitors of all Military Lending Act (MLA) and Service members Civil Relief Act (SCRA) loan accounts as required.
• Extension Tracking: Reviews and monitors loan payment extensions for policy compliance.
• Government Lending: Reports on all Small Business Administration (SBA) loans and submits servicing payments accordingly.
• Dispute Resolution: Responds to credit bureau disputes and reviews formal credit denials.
• Legal Requests: Reviews and prepares necessary loan information and documentation in response to subpoenas.
• Reporting: Prepares monthly board reports, operational reports, and monthly Lender Commissions reports.

Corporate & Professional Standards

• Confidentiality: Handles highly confidential and sensitive financial information with proper discretion and always maintains total confidentiality.
• Policy Compliance: Maintains established department and Bank policies, procedures, strategic objectives, and quality assurance standards.
• Attendance: Reports to work regularly, reliably, and promptly.
• Customer Service: Provides superior internal and external customer service in alignment with the Bank's brand.

QUALIFICATION REQUIREMENTS:

• Physical attendance at the workplace is an inherent requirement of the role
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or

EXPERIENCE:

• High school diploma, 3-5 years banking experience, or equivalent.

LANGUAGE SKILLS
:

• Ability to read and interpret promissory notes and other financial and professional documents. Ability to write routine reports and professional correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the Bank and respond effectively to questions.

MATHEMATICAL SKILLS :

• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to calculate simple mathematical equations as applicable.

COMPUTER

SKILLS:

• Ability to operate a personal computer and use Microsoft Word, Excel, spreadsheets and Bank systems software with proficiency.

REASONING ABILITY :

• Ability to apply commonsense understanding to carry out written or oral instructions. Ability to deal with problems involving several concrete variables in standardized situations

PHYSICAL DEMANDS:

• Physical requirements for…