Strategic Commercial Lending Operations Specialist

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Full Time Clerical Cooper City, FL, US

30+ days ago Requisition

Salary Range: $55,000.00 To $65,000.00 Annually

About Bright Star:

As a member of Bright Star Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, Bright Star offers a diverse range of financial services and opportunities.

Bright Star Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

What we offer:

• Medical, Dental, and Vision
• 401K Plan with Matching
• Tuition Reimbursement Program
• Engagement Area
• Wellness Studio & Gym at our Corporate Headquarters
• Company Paid Life Insurance
• Health Savings Account with Company Contributions

Position Summary:

The Commercial Lending Operations Specialist is primarily responsible for post-closing administration and ongoing file integrity, ensuring commercial loan files are complete, accurate, compliant, and properly maintained after closing. The role also supports annual review outreach and assists with the processing of less complex commercial loan requests, working directly with members and internal partners from initial request through closing.

The position also provides servicing coordination, operational support, participation loan administration, and other departmental support as needed.

Role Responsibilities:

Loan Processing & Underwriting Support

• Serve as a primary point of contact for borrowers during the loan application and processing phase.

• Collect, organize, and review financial statements, tax returns, rent rolls, organizational documents, and other underwriting requirements to ensure completeness before underwriting submission.

• Coordinate directly with members, brokers, attorneys, and third parties to obtain outstanding documentation and resolve file deficiencies.

• Prepare and submit complete loan packages to underwrite in accordance with internal procedures and timelines.

• Track loan status and maintain consistent communication with borrowers and internal stakeholders throughout the underwriting and approval process.

• Assist with pipeline management and follow up on outstanding credit and documentation conditions.

Loan Servicing & Post-Closing Administration:

• Review closed loan files and follow up on post-closing items, including recorded documents, title policies, SNDAs, insurance requirements, trailing documentation, and other outstanding closing conditions.

• Prepare partial releases, payoff letters, estoppels, and servicing-related correspondence in accordance with loan requirements.

• Coordinate servicing requests, including pledged fund releases, payment inquiries, payoff requests, and covenant tracking items.

• Scan, index, upload, and maintain loan documentation to ensure each file is complete, well-organized, and maintained in accordance with retention policies, audit standards, and regulatory requirements.

• Coordinate with internal departments, attorneys, title companies, and other parties as needed to resolve post-closing exceptions and complete servicing and operational requests.

Commercial Lending Operations Support:

• Submit and manage departmental service tickets and operational requests.

• Assist with commercial…