Public Safety Communication Officer

Our employees uphold and promote the mission, vision, and core values of the City of Jacksonville Beach. To be successful, an individual must be able to perform the essential functions of the job and demonstrate a strong desire to be a part of ourEPIC Team:

Empowerment Pride Integrity Communication Teamwork

This position performs responsible technical work dispatching law enforcement, fire rescue, ocean rescue, and other personnel and equipment, usually in response to emergency situations; does related work as required. Work is performed under the regular supervision of a Public Safety Communications Supervisor or patrol supervisor.

• Answers 9-1-1 calls from the public requesting police and emergency assistance.
• Processes calls for information purposes and non-emergency assistance.
• Dispatches police emergency calls in accordance with prescribed patterns and needs.
• Dispatches police personnel and/or equipment through the use of a computerized radio system and computerized aided dispatch system requiring voice communication and data entry simultaneously.
• Obtains information from a very diverse group of callers who are oftentimes distraught or emotional for the purpose of processing requests for emergency assistance.
• Records emergency incident response information and maintains the current status and state of Police emergency vehicles and equipment by use of computer aided dispatch program and/or manually.
• Monitors and responds to voice communications on multiple radio frequencies. Queries, interprets, and maintains information in the FCIC/NCIC databases and operates a high-speed teletype system.
• Coordinates emergency service response with other public safety agencies and/or surrounding counties.
• Operates office equipment necessary in the performance of this job.
• Maintains various records as applicable.
• Serves on standby and subject to recall as needed
• Required to respond and remain on duty during emergency operations
• Performs related tasks as required.

A high school diploma or equivalent.

Must obtain FCIC/NCIC Operator Certificate and FDOH 911 Public Safety Telecommunicator Certification within one year. Must have open availability and be able to work a rotating schedule, including varying shifts, days, nights, midnights, weekends, holidays, and overtime as required.

• Knowledge of techniques and procedures used in operating emergency communications equipment.
• Knowledge of customer service standards and best practices.
• Knowledge of the City’s geography.
• Knowledge of applicable FCIC/NCIC system and guidelines.
• Skill in operating emergency communications radio equipment.
• Skill in empathetic listening techniques.
• Ability to remain calm under pressure and stressful working conditions during heavy workload and emergency related calls.
• Ability to prepare oral and written reports.
• Ability to handle confrontations constructively.
• Ability to speak English rapidly, clearly and concisely.
• Ability to maintain control of conversations under stressful situations.
• Ability to maintain accurate records.
• Ability to exercise judgment and initiative in dispatching emergency calls and other requests.
• Ability to dispatch and handle emergency calls on a continuous basis under time constraints.
• Ability to establish and maintain effective working relationships.
• Ability to read computer screens for extended periods.
• Ability to hear under adverse conditions.
• Ability to write English legibly and rapidly.
• Ability to learn and recall signals, codes and computer commands.
• Ability to simultaneously communicate, interpret communication, and enter data into a computer accurately.
• Ability to read and apply maps and GPS systems.
• Ability to follow instructions…