Community Health Worker

Job Title

Coordinated Intake & Referral Community Health Worker

Community Programs Office

Director, CI&R

Full-time, Semi-full time, Part-time

Exempt, Non-exempt

The Community Health Worker (CHW) serves as an advocate or liaison in the community setting primarily in the 32208, 32209, 32210, 32211 and 32277 zip codes. The role contacts pregnant women, interconception women and families of children under the age of three to assess risk factors that may lead to poor pregnancy outcomes and/or poor developmental outcomes. The position works in partnership with the community, client, or family to provide information and linkages to programs and resources addressing identified risk factors.

The CHW plays a critical role in connecting high‑risk families of newborns to home visiting services and supports.

• Network with community providers to promote CI&R referrals and/or recruit eligible participants to needed services.
• Conduct outreach in the community to engage and recruit women/families for CI&R.
• Distribute flyers, brochures, or other informational or educational documents to inform members of the targeted communities.
• Attend community meetings or health fairs to understand community issues and build relationships with community members.
• Assist families to navigate home‑visiting, healthcare and social service systems.
• Conduct initial intakes, including attempts to contact, to assess clients' service needs.
• Travel to contact high‑risk clients in the service area as assigned when unable to locate.
• Refer families to the appropriate home‑visiting service provider and follow up to ensure referrals are received and services are provided.
• Provide immediate referrals to community resources for families with emergent needs.
• Provide relevant information to clients about breastfeeding, health‑care options, parenting education, preventative health education and child development.
• Maintain participant records in accordance with program and funding source requirements.
• Develop a weekly calendar of outreach activities and locations.
• Conduct formal presentations in the community on CI&R services.
• Enter accurate and timely data into the Well Family System.
• Locate and research new services and resources for families.
• Participate in continuous quality‑improvement activities.
• Maintain confidentiality of children, families and other records and information.
• Participate in trainings, meetings, workshops, conferences, webinars, and conference calls as necessary.
• Perform all other duties as assigned by the CHW Team Lead and Director of CI&R.

• High school diploma with two years of experience in the community. Strong customer‑service skills, experience with social services or public health/maternal‑child health field preferred.
• Experience working with diverse communities, organizations and agencies preferred. Strong communication skills are required.
• Resident or prior residence of the targeted zip codes of 32208, 32209, 32210 a plus.
• Ability to speak Spanish a plus.

• Excellent verbal and written communication skills, with the ability to work effectively with diverse constituencies in a community.
• Ability to build trust.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Must be able to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary customer service.
• Ability to work flexible hours, including evenings and weekends as needed.
• Ability to establish and maintain effective working relationships with Coalition partner agency staff and the public.
• Works collaboratively and effectively within a team.
• Must be trustworthy, empathetic, persistent, resourceful and willing to help others.
• Knowledge of community agencies and resources.
• Ability to connect with and interact effectively with culturally diverse families and organizations.
• Ability to work with families in a non‑judgmental and respectful manner.
• Ability to communicate effectively with multiple community partners and medical providers.
• Ability to use good…