Patient Service Rep II

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Jacksonville, FL | $17.00 – $19.00 /hour.

Responsible for answering incoming calls on an Automatic Call Distributions (ACD) system regarding patient statements, which includes hospital and physician services. Research, facilitate and resolve simple to complex billing issues and communicate findings to callers. Address questions or requests regarding their account, educate patients on insurance and medical billing processes, and make any needed corrections to the account.

• Answer incoming calls 6 hours a day from patients, attorneys, insurance companies, clinic staff, and outside medical facilities.
• Facilitate resolution of patient billing complaints.
• Communicate key issues to department management personnel as needed.
• Send timely follow‑up communication to ensure necessary actions are completed.
• Verify insurance eligibility, load payor plans if not past timely filing, and file claims for payment.
• Review and interpret electronic remits and EOBs to verify account balances are correct.
• Make appropriate insurance adjustments and transfer patient charges to the correct guarantor account or HAR.
• Make outbound calls and send letters to patients regarding the status or resolution of billing issues.
• Provide patients with billing and payment records upon request.
• Review attorney requests for HIPAA compliance and provide requested billing records.
• Assist patients with meeting Medicaid share of cost and file claims if eligibility is updated.
• Review and correct self‑pay discounts or package pricing discounts when needed.
• Facilitate processing of insurance and patient credits for refunds.

• 2 years Physician Medical billing, including follow‑up (preferred)
• 2 years Customer service (preferred)
• 1 year Microsoft Office (Outlook, Word, Excel) (preferred)
• Up to 1 year Written Communication (preferred)
• Up to 1 year Epic Medical Billing software (preferred)
• High School Diploma or GED equivalent required.

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG‑FREE WORKPLACE.

Entry level

Full‑time

Customer Service (Consumer Services)