Patient Service Rep | PSRs

Patient Service Rep | PSRs | Days role at University of Florida Jacksonville Physicians, Inc.

Responsible for providing timely responses for the Single Billing Office (SBO) Customer Service Department; which includes but is not limited to written and verbal billing account inquiries, researching and resolving disputes, managing the Financial Hardship program, complying with Risk Management requests, resolving patient Bankruptcy and Probate accounts. Responsible for coordination with vendor to comply with subpoenas and attorney requests for billing records.

Assist in answering Customer Service ACD calls and responding to Epic MyChart billing inquiries as needed.

Demonstrate the ability to prioritize daily responsibilities to comply with follow‑up time frames.

• Research and respond to written physician and hospital account inquiries and requests via the EPIC MyChart portal.
• Assist with answering inbound calls from patients, attorneys, insurance companies, clinic staff, and outside medical facilities as needed, abiding by the established answer rate standards when needed.
• Meet the established goal standards for activities performed on accounts.
• Meet established attendance requirements as outlined by the Company Attendance Policy and Department Requirements.
• Comply with Risk Management requests and adjustments.
• Review deceased patient accounts to verify balances and make the necessary adjustments; coordinate with the probate recovery vendor as needed.
• Respond to attorney requests and subpoenas timely according to HIPAA guidelines and company policy.
• Coordinate with billing record vendor to comply with the request.
• Review bankruptcy related account balances and make the necessary timely adjustments.
• Process Financial Hardship applications to an approved, denied, or incomplete status and apply the necessary adjustments. This includes reviewing income documents and credit bureau information.
• Facilitate patient billing inquiries, disputes, and requests to a resolution. Communicate key issues to other department management personnel as needed. Send timely follow‑up communication to ensure the necessary actions are completed.
• Review and interpret electronic remits and EOBs to verify account balances are correct, making appropriate insurance adjustment corrections and researching denial reasons.
• Review and interpret visit and procedure chart notes to address billing disputes and inquiries regarding ICD‑10 and CPT coding data elements to facilitate collections.

• Up to 2 years Physician and/or hospital medical billing, including follow‑up. Preferred.
• Up to 2 years Customer Service. Preferred.
• Up to 1 year Microsoft Office (Outlook, Word, Excel). Preferred.
• Up to 1 year Epic Medical Billing software. Preferred.
• Up to 1 year Written Communication. Preferred.
• High School Diploma or GED equivalent - required.

Additional Duties:
Additional duties as assigned may vary.

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE

• Entry level

• Full‑time

• Health Care Provider
• Hospitals and Health Care (Industry)